Orders & Payment

Q: Do you accept purchase orders? Yes, for orders over $1,000. Contact sales@pclika.com.

Q: Can I change or cancel my order? You may change or cancel within 2 hours of placing the order. After that, orders enter processing and cannot be modified.

Q: What payment methods do you accept? Visa, Mastercard, PayPal, Apple Pay, and wire transfer for orders over $500.

Q: Is my payment information secure? Yes. We use PCI-DSS compliant payment processors. We never store your full credit card details on our servers.

Products & Compatibility

Q: Are your products compatible with Arduino? Our ESP32-S3 baseboard can be programmed with Arduino IDE, PlatformIO, and ESP-IDF. Most sensor and driver modules use standard I2C/SPI/UART protocols compatible with any microcontroller.

Q: Do you provide schematics and documentation? Yes. All products include datasheets, pinout diagrams, and integration guides. Open-source firmware and reference designs are available on our GitHub.

Q: Can I request a custom configuration? Yes. We offer custom kit assembly for orders of 10+ units. Contact sales@pclika.com with your requirements.

Shipping & Delivery

Q: Do you ship internationally? Yes. We ship worldwide. See our Shipping Policy for details.

Q: How long does delivery take? Standard: 3-7 business days (domestic). International: 3-10 business days depending on destination.

Q: Will I pay customs fees? International orders may be subject to import duties. These are the buyer’s responsibility.

Returns & Warranty

Q: What is your return policy? 30-day return window for unused items in original packaging. See our Returns Policy for full details.

Q: Do your products come with a warranty? Yes. 12-month limited warranty covering manufacturing defects. See our Warranty Policy for details.

Q: What if I receive a defective item? Contact returns@pclika.com within 7 days. We’ll provide a prepaid return label and ship a replacement.

Technical Support

Q: How do I get technical support? Email support@pclika.com or open an issue on our GitHub repository. Include your order number and a detailed description of the issue.

Q: Do you provide integration support for AI/MCP workflows? Yes. Documentation and examples for MCP bridge integration are available on our GitHub and docs site. Community support is available through our GitHub Discussions.