We want you to be completely satisfied with your PCLIKA hardware purchase. If you are not satisfied, we are here to help.

1. Return Window

You have 30 calendar days from the date of delivery to return an item. After 30 days, we cannot offer a refund or exchange.

2. Eligibility Conditions

To be eligible for a return: item must be in original packaging, item must be unused and in the same condition as received, all accessories, manuals and documentation must be included, and a proof of purchase (order number) is required.

3. Non-Returnable Items

Opened static-sensitive components (ESD bags breached), custom-configured kits, downloadable software or firmware licenses, and gift cards are non-returnable.

4. Return Process

1. Contact us at returns@pclika.com with your order number and reason for return.
2. We will issue an RMA (Return Merchandise Authorisation) number within 2 business days.
3. Ship the item to: Pclika Returns, Protocol Labs Building. Customer pays return shipping unless the item is defective.
4. Once received and inspected, we will process your refund within 5 business days.

5. Refunds

Refunds are issued to the original payment method. Shipping costs are non-refundable. If you received free shipping, the actual shipping cost will be deducted from your refund.

6. Defective or Damaged Items

If you receive a defective or damaged item, contact us within 7 days of delivery. We will provide a prepaid return label and ship a replacement at no cost to you.

7. Exchanges

We only replace items if they are defective or damaged. Contact returns@pclika.com to arrange an exchange.